Terms & Conditions
Understanding
The terms and conditions below apply to all coaching and other services provided by BIG Life Coaching (“BIG”) to any individual or organisation ("the client") and constitute the contract for the service to be provided by BIG for the client. The term 'coaching' as here used covers life coaching, personal coaching, executive coaching and business coaching for clients and where applicable includes mindfulness, mentoring or supervision services provided for clients, coaches or others.
Coaching is not psychological counselling or any type of therapy and should not be construed as such.
In return for the fees payable by the client (or by a third party on their behalf), BIG agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).
The date that the first coaching session takes place shall be deemed to be the start date for the service, not including the discounted initial session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions. The client will be required to sign a contract with BIG at the commencement of coaching.
Responsibility & Commitment
BIG will seek to enable the client to set and achieve goals that will help to bring about desired outcomes for the client. The client has sole responsibility for any decisions they may make following coaching with BIG. BIG accepts no liability for the client’s actions. BIG has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client to achieve a material improvement in quality of life or to achieve their desired outcomes or goals.
The client may be required to complete a ‘Commitment to Coaching’ form at the commencement of coaching; the client will be asked if they are ready to take action to make the necessary changes.
Confidentiality
Personal information or business information supplied to BIG by the client in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client's prior permission, save where required by law.
BIG and the client will be required to sign a confidentiality agreement at commencement of coaching. BIG will respect the client’s privacy and seek written permission before disclosing they are a client.
BIG requires that the client provide an emergency contact name and telephone number, to be used only in the event of an emergency, such as sudden illness or accident.
All documentation and information relating to the client will be held according to the Data Protection 1998 and the General Data Protection Regulations 2018, except as permitted by the client in writing or as required by law.
Clarity & Style
BIG will discuss with the client their preferred style of coaching. The client has the right to talk openly and candidly with their coach, and the client is encouraged to discuss any concerns they have with BIG on any area of the coaching process. BIG welcomes openness and honesty.
Feedback about the service is welcomed and can be given during a coaching session or by email to claire@biglifecoaching.co.uk.
BIG is continually striving to ensure the standard of service it provides to its clients remains outstanding. At the end of the coshing process, or series of coaching sessions, the client will be asked to complete a feedback form.
Coaching Procedure
The coaching schedule will be arranged between BIG and the client. BIG will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.
The number of coaching sessions will be agreed at the start of coaching between BIG and the client. Where no specific number is agreed, sessions will be provided on a session by session basis. Due to the nature of coaching, the initial term usually recommended is four or six sessions. Payment is due before or at each session.
The length of each session is usually 1 hour but can be agreed between BIG and the client at the commencement of the session.
Coaching will take place between the client and their coach face-to-face (venue by mutual agreement), virtually (client calls coach), by telephone (client calls coach) or by email. Face-to-face coaching will take place in the offices of BIG or at a mutually agreed venue. Where coaching takes place at a mutually agreed venue the client will be liable for any costs incurred by BIG at that time. Unless otherwise agreed, the client is responsible for telephoning or video calling BIG at agreed times.
BIG may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these tasks, but not doing so may slow the client's progress in gaining improved quality of life or achieving desired business or personal outcomes.
The client may contact BIG by phone or email between sessions to share a success or seek clarification on a coaching issue. Support between sessions is seen by BIG as a necessary part of the coaching process.
Cancelling and rearranging a session
If the client needs to rearrange a coaching session, they should provide at least 48 hours’ notice. No refunds will be given to clients for unused coaching sessions unless 48 hours’ notice has been given. In exceptional circumstances BIG may need to rearrange a coaching session; in these circumstances BIG will use reasonable endeavours to provide a mutually satisfactory alternative appointment the client.
Where a client pays for a session, or sessions, in advance they must complete the coaching session(s) that they have paid for within 6 months of the payment, or their fee is forfeited.
The client may terminate their coaching contract at any time in writing. Any monies owed at the time of cancellation will become due immediately. Refunds on payments made against future sessions will be at the discretion of BIG.
In exceptional circumstances, such as inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, BIG can decide to terminate the service to the client early or refuse to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by BIG where practicable, and will be refunded any advance payments made for coaching sessions not yet provided.
There may be occasions when BIG may recommend to the client that they seek an alternative service more suited to their current needs. In this event BIG will fully discuss the reasons for the recommendation with the client. It is the client’s sole responsibility to decide whether to follow the recommendation and BIG does not accept any liability for the outcome of any decisions the client chooses to make.
Privacy
Users should assume that everything they see or read on this site is copyrighted unless otherwise noted and may not be used without the written permission of BIG Life Coaching except as provided in these Terms and Conditions or in the text on the site. BIG Life Coaching neither warrants nor represents that the use of materials displayed on the site will not infringe rights of third parties not owned by or affiliated with the advertising company BIG Life Coaching.
While BIG Life Coaching uses reasonable efforts to include accurate and up-to-date information on the site, BIG Life Coaching makes no warranties or representations as to its accuracy. BIG Life Coaching assumes no liability or responsibility for any errors or omissions in the content on the site. In particular, all press releases and other materials which are contained in this site were, to the best of BIG Life Coaching's knowledge, timely and accurate when issued; however, the passage of time can render information stale, and users should not rely on the continued accuracy of any such material beyond the date of issuance. All users should carefully check the dates of issuance of the material contained in this life coaching website.
Browsing of the site is at the user's own risk. BIG Life Coaching or any other party involved in creating, producing, or delivering the site do not accept liability for any direct, incidental, consequential, indirect, or punitive damages arising out of access to, or use of, the site. Users should be aware that when they access the BIG Life Coaching site they could be directed to other sites that are beyond the control of BIG Life Coaching. These other sites may collect data or solicit personal information.
BIG Life Coaching also assumes no responsibility, and shall therefore not be liable, for any damages to, or viruses that may infect users computer equipment or other property on account of access to, use of, or browsing in the site or the downloading of any materials, data, text, images, video, or audio from the site.
Images of people or places displayed on the site are either the property of, or used with permission by, BIG Life Coaching. The use of, or the authorisation of use of, these images by users is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the site. Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
The trademarks displayed on this marketing consultancy website are registered and unregistered trademarks of BIG Life Coaching or others. Nothing contained on the site should be construed as granting, by implication, or otherwise, any license or right to use any trademarks displayed on the site without the written permission of BIG Life Coaching or such third party that may own the trademarks displayed on the site. The misuse of the trademarks displayed on the site, or any other content on the site, except as provided in these Terms and Conditions, is strictly prohibited and is a violation of BIG Life Coaching' intellectual property rights.
Life Coaching has not necessarily reviewed all of the sites linked to the site and is not responsible for the contents of any off-site pages or any other sites linked to the site. The linking to any other off-site pages or other sites is at the users own risk.
BIG Life Coaching uses tracking technologies on their website. However, please note that we respect your privacy by not recording any personal information.
BIG Life Coaching may at any time revise these Terms and Conditions by updating this posting. Users are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which they are bound.